TELEPHONE INTEGRATION WITH FRESHDESK
Integrate your company’s telephony with Freshdesk. Increase productivity and improve customer service.
WHAT IS FRESHDESK?
Freshdesk is a customer support and ticketing application. Thanks to Freshdesk you can manage in your company every interaction with your customers, contacts and support tickets. You can see the benefits of using integrated telephony with an application like Freshdesk in this article on our blog.
WHAT ARE THE ADVANTAGES OF FONEMA INTEGRATION WITH FRESHDESK?
By integrating Fonema virtual switchboard telephony with Freshdesk you will save time in attending to your customers, you will know who is calling you before you answer the call and you will have a complete record of the calls with each of them. In short, you will improve productivity and customer service.
Call your contacts by clicking from Freshdesk on their phone number. You will not have to dial the number on your terminal and you will save time and mistakes.
Every time you make or receive a call, a pop-up window will appear in Freshdesk indicating which contact is associated with the phone number.
You will also be shown the most recent tickets associated with the contact and allow you to open the contact’s tab or create a new ticket.
When you answer it you can write down the content of the call conversation for future reference.
Every call you make or receive will be recorded as a ticket associated with the Freshdesk account.
In addition, if you have chosen to activate call recording you will also be able to listen to or download the audio of the call.
By activating the Freshdesk integration, every time you receive a call, the caller’s phone number will be searched among the accounts and contacts.
If you receive the call on your computer with Phonip Plus (or another softphone) or an IP phone, you will be able to see the name of the associated contact.
And on your mobile, with the Fonema app, you will receive a PUSH notification with the name of the contact.
HOW CAN I ENABLE FONEMA INTEGRATION WITH FRESHDESK?
The configuration is very simple and can be done in a few minutes. If you are not a Fonema customer, you can request a free trial.
For more information on how to configure the integration with Freshdesk, please refer to this article from our help center.
VIRTUAL PBX FONEMA
Use it from any device: iOS, Android, your computer or an IP phone
Make calls with the company number on your mobile
Get new phone numbers from over 50 countries or have your numbers ported
Recording calls in the cloud
Call Center modules for supervisor, advanced reports, etc. are available.
And much more: ring groups, call forwarding, transfers, click2call button for your web.
Integrated with CRMs and other services
For more information, please contact us using the form below. We will be happy to assist you.