TELEPHONE INTEGRATION WITH ODOO
Integrate your company’s telephony with Odoo. Increase productivity and improve customer service.
WHAT IS ODOO?
It is a business management software that covers multiple areas of a company through the integration of multiple applications and modules, such as customer management and their contact information through CRM functionality.
In other words, it helps to manage all the information that a company works with every day (customers, invoices, leads, etc.) through modules and applications.
WHAT ADVANTAGES DOES THE INTEGRATION OF FONEMA WITH ODOO HAVE?
By integrating the telephony of the Fonema virtual switchboard with Odoo, you will be able to save time when serving your customers, you will know who is calling you, you will have the complete record of the incoming and outgoing calls made by and to said contact and if you use the extension of Chrome will be able to access the client file in Odoo.
Call your contacts directly from Odoo using the ClickToCall functionality.
For this you need to have the Fonema extension installed and configured in Chrome.
By activating the integration with Odoo, every time you receive a call the caller’s phone number will be searched among the Odoo contacts.
If you receive the call on your computer with Phonip Plus (or other softphone) or IP phone, you will be able to see the name of the associated contact.
And on your mobile, with the Fonema app, you will receive a notification with the name of the contact.
Each call you make or receive will be registered in your virtual PBX associated with the contact name of your Odoo client.
In addition, if you have decided to activate call recording, you will also be able to listen or download the audio of the call.
You will also be able to view the call log from the chatter or history of the Odoo contact.
If you have the Fonema extension installed in Chrome, you will be able to access the Odoo contact as soon as you receive an incoming call from the contact or if you make a call to him/her.
HOW CAN I ENABLE FONEMA INTEGRATION WITH ODOO?
Setup is very easy and can be done in a few minutes. If you are not a Fonema customer, you can request a free trial.
For more information on how to set up the integration with Odoo, see this article in our help centre.
Some of the functionalities require Fonema’s Chrome extension. You can find out how to install it in this help centre article.
VIRTUAL PBX FONEMA
Use it from any device: iOS, Android, your computer or an IP phone
Make calls with the company number on your mobile
Get new phone numbers from over 50 countries or have your numbers ported
Recording calls in the cloud
Call Center modules for supervisor, advanced reports, etc. are available.
And much more: ring groups, call forwarding, transfers, click2call button for your web.
Integrated with CRMs and other services
For more information, please contact us using the form below. We will be happy to assist you.