PRESTASHOP PHONE INTEGRATION
Integrate your company’s telephony with Prestashop. Increase productivity and improve customer service.
WHAT IS PRESTASHOP?
Prestashop is a free e-commerce management system that allows you to create an online shop. Thanks to Prestashop you can create a website to sell your products and manage the data of your buyers and their payments.
WHAT ARE THE ADVANTAGES OF INTEGRATING FONEMA WITH PRESTASHOP?
By integrating the telephony of Fonema’s virtual PBX with Prestashop you will save time as you will have a set of tools to easily manage your customers’ queries by phone. You will know who is calling you before answering the call, you will be able to call your customers by clicking on their address and you will have a record of the calls in the PBX panel with the recording of the call. You can also include a button in your shop to encourage customers to call you to answer their questions. In short, you will improve telephone productivity and optimise the sales process.
Call your customers by clicking from Prestashop on the phone icon of their address. You will not have to dial the number on your terminal and you will save time and mistakes.
Each call you make or receive will be registered in your PBX associated with the name of your Prestashop client.
In addition, if you have decided to activate call recording, you will also be able to listen or download the audio of the call.
Every time you make or receive a call, a pop-up window will appear in Chrome indicating the customer associated with the phone number.
When you answer it you will be able to create a new customer or go to the existing customer file if the number was already included.
Requires the Fonema Chrome extension.
By activating the integration with Prestashop, every time you receive a call, the caller’s telephone number will be searched for among the addresses associated with the customers.
If you receive the call on your computer with Phonip Plus (or another softphone) or an IP phone, you will be able to see the name of the associated customer.
And on your mobile phone, with the Fonema app, you will receive a PUSH notification with the name of the customer.
You can choose to display a button in the online shop so that your customers can request a phone call from your website.
The button can be displayed if you want it to be associated with the shop information or as a floating button on the page.
HOW CAN I ENABLE FONEMA INTEGRATION WITH PRESTASHOP?
The configuration is very simple and can be done in a few minutes. If you are not a Fonema customer, you can request a free trial.
For more information on how to set up the integration with Prestashop, see this article in our help centre.
Some of the functionalities require Fonema’s Chrome extension. You can find out how to install it in this help centre article.
VIRTUAL PBX FONEMA
Use it from any device: iOS, Android, your computer or an IP phone
Make calls with the company number on your mobile
Get new phone numbers from over 50 countries or have your numbers ported
Recording calls in the cloud
Call Center modules for supervisor, advanced reports, etc. are available.
And much more: ring groups, call forwarding, transfers, click2call button for your web.
Integrated with CRMs and other services
For more information, please contact us using the form below. We will be happy to assist you.